Travel's Dirty Secret: How Airlines and Hotels Trick You into Spending More

By Summit Management | April 30, 2025

Planned obsolescence—a cunning business tactic where products and services are intentionally designed to have a limited lifespan—ensures consumers keep coming back for more. In the travel industry, airlines and hotels masterfully deploy this strategy to boost profits while keeping travelers hooked. Buckle up as we unpack how these sectors manipulate demand, drive spending, and balance innovation with exploitation, with fresh insights into their tactics and their impact on you.

Airlines: Flying High on Forced Upgrades

Airlines don’t just transport you—they engineer reasons to make you spend more, often under the guise of “progress.” Here’s how they pull it off:

Relentless Fleet Upgrades

• Tactic: Airlines phase out older planes for newer models boasting cutting-edge tech, better fuel efficiency, and plush interiors. For example, Boeing’s 787 Dreamliner or Airbus A350s promise quieter rides and mood lighting, while older 737s or A320s feel dated by comparison.

• Impact: Travelers gravitate toward airlines with shiny new fleets, sidelining carriers with “outdated” planes. This creates a race to refresh fleets every 5-10 years, even when older models are perfectly safe. In 2024, Delta invested $14 billion in new aircraft, signaling a clear push to make their old planes obsolete.

• Why It Hurts: You’re subtly coerced into choosing pricier tickets on newer planes, as older fleets are relegated to budget routes or retired entirely.

  Cabin Refits and Amenity Overhauls

• Tactic: Airlines frequently revamp cabin layouts—think lie-flat beds in business class, Wi-Fi 2.0, or 4K in-flight entertainment screens. United’s Polaris business class, rolled out in 2023, set a new standard, making older cabins feel prehistoric.

• Impact: These upgrades fuel a cycle of upselling. Passengers pay premiums for “new” experiences, while standard economy seats shrink to push upgrades. In 2024, global airlines spent $25 billion on cabin retrofits, per IATA, to keep the allure of “new” alive.

• Why It Hurts: You’re nudged into splurging on premium seats or new services, as basic offerings are deliberately left underwhelming.

  Frequent Flyer Traps:

• Tactic: Mileage programs like American’s AAdvantage or Emirates Skywards promise rewards but devalue miles through inflation or rule changes. For instance, Delta’s 2024 SkyMiles overhaul increased redemption thresholds by up to 20% for some awards.

• Impact: Travelers rush to burn miles before they lose value, booking trips they might not need. This manufactured urgency drove a 15% spike in award travel redemptions in 2024, per Airlines for America.

• Why It Hurts: You’re pressured to travel more often, often on the airline’s terms, to avoid losing your hard-earned rewards.

Hotels: Checking You In for More Spending

Hotels play the obsolescence game just as fiercely, using renovations and loyalty schemes to keep guests booking—and spending.

1. Perpetual Renovations

• Tactic: Hotels overhaul rooms, lobbies, and amenities every 5-7 years to stay “fresh.” Marriott’s 2024 redesign of 200 properties introduced smart thermostats and minimalist aesthetics, rendering older properties passé.

• Impact: Guests flock to newly renovated hotels, shunning those with dated decor. In 2023, 60% of travelers surveyed by STR preferred hotels renovated within the last three years. This cycle ensures a constant stream of bookings at premium rates.

• Why It Hurts: You pay higher rates for “new” rooms, while perfectly functional older properties are sidelined or forced to discount heavily.

2. Loyalty Program Manipulation

• Tactic: Hotel chains like Hilton Honors and IHG Rewards impose point expiration dates or adjust redemption rates. In 2024, Hyatt raised award night costs by 15% for peak seasons, forcing guests to act fast.

• Impact: Guests book more stays to use points before they expire or become less valuable. This drove a 10% increase in loyalty-driven bookings in 2024, per Hotel News Now.

• Why It Hurts: You’re pushed to plan trips around point deadlines, not your actual needs, locking you into the hotel’s ecosystem.

The Consumer Conundrum:

Planned obsolescence in travel is a double-edged sword. On one hand, it fuels innovation—newer planes are 20% more fuel-efficient, per ICAO, and modern hotels offer seamless tech like mobile check-in. These upgrades enhance comfort and sustainability. But the dark side is clear: travelers are manipulated into spending more, faster. The constant churn of “new” breeds frustration, with 68% of travelers in a 2024 Skift survey feeling airlines and hotels prioritize profits over customer value. This perception erodes trust, leaving consumers feeling like pawns in a revenue-driven game.

The Bigger Picture:

The travel industry’s reliance on planned obsolescence isn’t just about shiny new toys—it’s a structural necessity. Airlines face $600 billion in debt from the pandemic era, per IATA, and hotels grapple with rising operational costs. Obsolescence ensures cash flow but risks alienating customers. Some brands are pushing back: Southwest’s “no-frills” model resists flashy upgrades, and budget hotel chains like Motel 6 prioritize affordability over constant renovations. Yet, the industry’s heavyweights—think Delta, Marriott—double down on this strategy, betting on consumer FOMO.

Conclusion: Travel Smarter, Not Harder:

Planned obsolescence in travel is a calculated move to keep you spending. Airlines and hotels dangle the carrot of “new and improved” while quietly devaluing what you already have. As a traveler, you can fight back: compare fleet ages on sites like Planespotters.net, book award travel early to beat devaluations, and prioritize value over novelty. The industry may play its game, but with savvy choices, you can stay one step ahead.

  #JoeKnows #travel# #IncentiveTravel  # #AskMrLipman  #AskClaudette #NexttNormalMeetings 

Royal Caribbean Revised Itineraries

Royal Caribbean has recently revised the itineraries for several of its cruise routes, removing stops in Labadee, Haiti. Labadee, a private beach resort operated exclusively by the cruise line, has long been a popular destination for passengers.

The decision comes in response to escalating safety concerns in Haiti, including rising crime rates, gang violence, and ongoing political instability. The U.S. Department of State has issued a Level 4 travel advisory for the country - the highest alert level - warning travelers: “Do not travel to Haiti due to kidnapping, crime, civil unrest, and limited healthcare availability.

REAL ID Deadline Is Approaching – Are You Ready?

Starting May 7, 2025, U.S. travelers will need a REAL ID-compliant license or valid passport to board domestic flights and enter certain federal facilities.

At Summit Management, we’re helping our clients stay ahead with automated reminders and digital checklists so you’re never caught off guard.

Here’s what we’re doing:

   •   Sending personalized REAL ID alerts to clients based on travel dates

   •   Automating renewal deadlines into trip planning workflows

   •   Providing guidance on acceptable documentation

Don’t wait until it’s too late. Check your ID now and stay travel-ready!

#JoeKnows #incentivetravel #NextNormalMeetings #TravelTips #REALID #ClientSupport #AutomationInAction #Compliance #TravelReady #LinkedInNotice

Sent from Joe  Lipman's iPad. Sorry for spelling errors 

The Luxury Cruise Line You Didn’t Know You Were Missing – Save 5% Until April 22!

We get it — you’ve probably received dozens of brochures from cruise lines promising dream getaways and unbelievable offers. But if you're after a truly unique experience with a luxurious touch, let us introduce you to Explora Journeys — the European cruise line that blends generous space, elegant design, and culinary excellence into a bespoke, all-inclusive voyage.

Our Summit Exploration Team recently sailed from Barcelona to Casablanca aboard Explora — and we were absolutely blown away by the sophistication of the entire journey. While less known than luxury lines like Seabourn, Silversea, or Regent, Explora offers a comparable experience — often at the price of a high-end hotel stay — with so much more included.

What Makes Explora Stand Out?

• Spacious suites as standard — even the entry-level cabins are over 370 sq ft, complete with a large verandah, dining area, dressing space, and ample storage (we didn’t even use all of it).

• Fine dining and creative drinks — eight bars, five restaurants, 15+ complimentary wines with every meal, and a bottle of champagne waiting in your suite.

• True all-inclusive — fares cover gratuities, port taxes, and fast Wi-Fi (with three devices per guest). Only excursions and high-end wines/champagnes cost extra.

• And yes, this ship was designed for personal space. With four pools and hundreds of loungers, there’s no need to fight for a spot at dawn.

A Few More Perks You’ll Love:

Complimentary access to thermal suite amenities — sauna, steam room, salt cave, and even a tropical experience shower.

No traditional dining rooms or assigned seats — choose from:

🥩 Marble & Co. – Elegant steakhouse

🍣 Sakura – Pan-Asian bistro

🍷 Fil Rouge – Sophisticated European dining

🌊 Med Yacht Club – Nautical Mediterranean fare

For relaxed meals: The Emporium buffet on Deck 11 offers a wide range, from seafood and pizza to roasts and fresh salads.

Plus: 24-hour room service, a creperie, and a gelateria — always included.

You truly have to experience the cuisine to appreciate just how exceptional it is.
As for entertainment — there's something different every night. We were especially impressed by the Flamenco performance and the magician, both of which exceeded expectations.

For your personal consultation, give Rob Lipman a call this weekend at 📞 (512) 423-0701, or drop an email with the best time to call: 📧 rob@summitmgt.com — you’ll be glad you did!

Until April 22, we can offer you an exclusive 5% discount off the lowest fare available directly through Explora.

Cruises are available through late 2026, including holiday sailings for Christmas and New Year’s 2025, across the Caribbean, Mediterranean, and Middle East.

Exciting News: We’ve Relocated!

Summit Management is excited to announce our move to a new office designed to better support our team and operations. Our new location is conveniently situated closer to many of our employees’ homes, enhancing our flexibility for in-person collaboration while still embracing our hybrid and remote work model.

After more than 35 years at our Cedar Grove headquarters, along with our remote offices across the U.S., we continue to offer the same full range of services—air ticketing, meeting services, corporate travel, vacation planning, and more—without interruption.

Please update your records with our new address:

Summit Management Services
1467 Union Valley Road, Suite 202
West Milford, NJ 07480
Phone: 973-239-4005
Email: (unchanged) info@summitmgt.com

We look forward to continuing to provide you with the personalized attention and expert support you’ve come to expect.

Joseph Lipman

President

Summit Handles It All

We handle it all:

• Sourcing

• Planning

• Air ticketing

• Hotel negotiations

• Onsite staffing and logistics

• Invitation process management

• And so much more

Whether it’s full-service or à la carte, we tailor our support to your needs.

Call Summit Management at 973-390-1736 or visit www.summitmgt.com.

Ask for Joe Lipman.

#JoeKnows #AskMrLipman #AskClaudette #MeetingExperts #EventSolutions

#AskMarty #NextNormalMeeting #Incentive #Meetings 

Why Every Traveller Needs a Travel Agent When Plans Go Wrong?

Having a travel agent saves you from navigating chaotic situations like mass flight cancellations, such as those recently seen at Heathrow. Agents can quickly secure hotels for overnight stays and rebook flights while you avoid endless phone holds and airport lines. They access a broad range of flight options and often find better routes or fares than what’s publicly listed. In a crisis, they’re your personal advocate—handling logistics, changes, and communication so you don’t have to. When things go wrong, having a professional on your side can make all the difference between travel chaos and a smooth recovery.

#IncentiveTravel #NextNormalMeetings #TravelAgent #MeetingServices #MartyKnow #AskMrLipman

Call Marty at 973-390-4000 ext 110

National Car Rental Petra Airport, Aman Jordan

Rental Fraud Uncovered: A Lesson in Standing Your Ground:

I’ve said it before, and I’ll say it again—always take photos and videos of your rental car before you drive away. Take the time to get out, walk around, and document everything. This simple habit saved me big time on my recent rental experience in Amman.

The Attempted Scam:

Returning my car at Amman Airport, I had barely made it inside when the rental staff flagged me down. “There’s damage to the car,” they claimed, immediately presenting photos of the front grille and side panel showing clear dents and scratches.

I looked at the photos and asked, “Are you certain this damage happened while I had the car?”

Their response? “Absolutely. We inspect our cars before every rental.”

The Power of Documentation:

I then asked, “What if I show you proof that this damage existed before I even left the lot?”

Their demeanor changed instantly. They told me it wouldn’t matter—I still had to pay. And not through my rental insurance. The employee specifically asked for cash.

Fortunately, I had followed my own advice. I pulled out my phone, played a video I had taken before driving off, and showed the exact same damage already there when I picked up the car.

Their response? “When did you take that?”

I answered, “The moment I rented the car, while walking around with your staff.”

Silence. The scam had fallen apart.

The Takeaway:

1. Always document your rental before leaving. Take photos and videos from all angles, including any pre-existing damage.

2. Stand your ground. Don’t let staff intimidate you into paying for damage you didn’t cause.

3. Don’t pay cash. If there’s a dispute, let the charge go through your credit card so you can contest it later.

4. Stay calm but firm. You don’t need to argue—just show your evidence and let it speak for itself.

Shame on National Car Rental at Amman Airport:

This was nothing but an attempted cash grab, and National Car Rental at Amman Airport should be held accountable. Travelers shouldn’t have to deal with dishonest tactics like this.

Always protect yourself—because sometimes, your best defense is simply having the receipts.

#JoeKnows #AskMrLipman

Our Side Trip to Petra: A Wild, Wonderful, and Exhausting Adventure (Plus Some Travel Tips!)

After 12 unforgettable days in Egypt, we figured—why not keep the adventure going? Since we were practically next door to Jordan, we decided to hop over to see Petra, one of the New Seven Wonders of the World. A 1.5-hour flight to Amman, followed by a three-hour drive, and we rolled into the Mövenpick Hotel, which is right at the entrance to Petra. Perfect!

Travel Tip: Renting a Car in Amman—Patience Required

Renting a car in Amman for our drive to Petra was a bit of a test in patience—the process took longer than expected, but nothing we couldn’t handle. We eventually secured a BMW and, before taking off, did what we always do:

We walked around the car and took photos from all angles and checked for any pre-existing damage.

After years of renting cars, I’ve learned this is a must, no matter where in the world you rent. The last thing you want is a surprise charge for something you didn’t do.

Driving in Jordan: A Crash Course (Without the Crash!)

Our first challenge was finding a gas station. But after surviving the chaos of Cairo’s streets, driving in Jordan felt surprisingly manageable. I even had a New York City moment, where I had to push my way through traffic because nobody was letting me in. I won, they lost, we made it to the gas station.

Then came a little math problem. The price of fuel in Jordan is listed per liter, not per gallon. My quick conversion skills were off, and for a moment, I thought we had just dropped $700 on gas. Turns out, it was only $70.

The car was nearly empty when we got it, and we only had to return it with the same fuel level. No full-tank stress.

Petra by Night: A Magical (and Unexpectedly Long) Stroll

We arrived at 7:15 PM, just in time for the front desk to hit us with, “Hey, want to see Petra by Night? It’s only available three nights a week, and tonight’s one of them.” Well, how could we say no? Little did we realize what we were signing up for.

A two-mile walk into the depths of Petra, in near total darkness, guided only by candles in paper bags lighting the path. It was surreal. By the time we reached the famous Treasury, the scene was straight out of Indiana Jones—except with a touch of Jordanian hospitality, as we were handed cups of local tea and settled in for a mesmerizing sound and light show.

Of course, what goes down must come back up. Another two-mile hike back to the entrance wasn’t exactly the way we envisioned ending our travel day, but luckily, we found a guy with a golf cart who saved us from certain exhaustion. We made it back to the Mövenpick, grabbed a bite to eat, and collapsed into bed.

The Day of Absolute Nothingness

The next morning, we felt like we had been run over by a freight train, twice. Every muscle in our bodies ached, our energy levels were at zero, and sightseeing was out of the question. Instead, we spent the day lounging by the pool, napping in our room, and doing a whole lot of nothing. And you know what? It was glorious.

Exploring (Slowly) & Little Petra

By the next day, we were slightly more human and decided to venture out in our car. First stop: the Marriott, perched high above Petra, offering stunning views of the valley. After soaking in the scenery, we headed back to the Mövenpick for a late lunch, a nap, and then set out for Little Petra, about nine kilometers away.

We were met by our guide, a 20-year-old local with braces, who lived outside Petra’s downtown area in the mountains with his family, in what he described as a very primitive dwelling. His English was surprisingly fluent but wildly unpredictable, sometimes sounding Australian, other times like a deep European Brit. He was incredibly knowledgeable about the area and explained in detail how ancient civilizations collected and stored water in the desert, channeling it down mountain cliffs into natural cisterns for their tribes to use over the centuries.

The best part was that the cost for the guide at Little Petra was only 20 Jordanian Dinars, about $25 USD. To put that into perspective, entering main Petra would have cost 25 Jordanian Dinars—with no guide, no explanations, and no services. This turned out to be a fantastic way to see Petra’s ruins while getting personal insights at a lower cost.

At one point, we saw a hand-painted wooden sign that read: “Great View - 10 Minutes.”

That was all the encouragement we needed.

We followed our guide through a narrow path, past locals selling trinkets and antiques, and then came the final challenge: a staircase wedged between two massive rock crevices. The steps were uneven, the ground was rocky, and the climb was more of a workout than we anticipated. But when we reached the top, the view was spectacular.

To mark the moment, we picked up some small perfume bottles and perfume case necklaces as souvenirs for the little girls back in Colorado.

Heading Home: One Last Adventure

After one last power nap, we made it to dinner by 8 PM, reminiscing about the whirlwind of the past few days. Tomorrow, we start the long trek home—Austrian Airlines to Vienna, an overnight at the airport Hilton, then back to the U.S.

This trip was absolutely incredible. Would we do it again? In a heartbeat, minus the post-Petra exhaustion.

Farewell to Egypt: A Journey Through History, Culture, and Tourism Renewal

As our incredible 12-day journey through Egypt comes to an end, we reflect on the wonders we’ve experienced and the resurgence of tourism in this remarkable country. Since 2011, Egypt’s tourism industry has faced challenges, first with political instability and then with the global halt caused by COVID-19. In recent years, travel has primarily been limited to small groups and families, but with the success of recent tours, Egypt is now seeing a revival, welcoming more travelers eager to experience its ancient wonders.

Tourism is the lifeblood of Egypt’s economy, and its recovery is evident—from bustling souks and vibrant Nile cruises to restored temples and modernized attractions. The return of travelers is bringing renewed energy to the country, ensuring that these historic treasures continue to be preserved and appreciated.

Now, we prepare for our next adventure—Petra, Jordan, the second wonder of the world on our journey. But before we go, here’s a look back at some of the most awe-inspiring experiences from our time in Egypt.

Cairo: Where Ancient Wonders Meet Modern Life

Our Egyptian adventure began in Cairo, a city that seamlessly blends the past with the present. Walking through its streets, we encountered a mix of vibrant chaos and deep historical significance.

🏨 Hotel: Our first night in Egypt was spent at Le Méridien Cairo Airport, offering a seamless transition into the country after our long journey. From there, we moved to the Fairmont Nile City, a luxurious retreat with breathtaking views of the river.

        •       Pyramids of Giza & The Sphinx – Seeing these ancient marvels up close is an experience unlike any other. The sheer scale and craftsmanship of the pyramids leave you speechless.
        •       Egyptian Museum – Home to the world’s largest collection of ancient Egyptian artifacts, including the golden treasures of King Tutankhamun.
        •       Khan El Khalili Bazaar – A sensory overload of colors, scents, and sounds, where we sipped mint tea and admired the craftsmanship of local artisans.

Aswan: The Gateway to Nubian Culture

Aswan felt like a world of its own, with stunning river landscapes, colorful Nubian culture, and awe-inspiring temples.

🏨 Hotel: Our time in Aswan was made even more special by our stay at the Mövenpick Resort Aswan, a peaceful oasis on an island in the middle of the Nile, accessible only by boat.

        •       Abu Simbel Temples – These colossal temples of Ramses II, carved into a mountainside, were worth the early morning journey. The way they were moved stone by stone to escape the rising Nile is a marvel in itself.
        •       Philae Temple – Dedicated to the goddess Isis, this temple, sitting on an island, is one of the most serene spots we visited.
        •       Nubian Village – A kaleidoscope of colors and warm hospitality, where we learned about Nubian traditions and even held a baby crocodile!

Sailing North Down the Nile

One of the most surreal experiences was sailing down the Nile, which, unlike most rivers, actually flows north toward the Mediterranean. Drifting along its waters, we saw life unfold on the riverbanks—fishermen casting their nets, children playing along the shore, and farmers tending to their fields as they have for centuries.

🏨 Cruise: Our time on the Nile was spent aboard the Sonesta St. George, a luxurious floating hotel that took us through the heart of ancient Egypt while offering world-class comfort.

Each stop along the way brought us closer to Egypt’s past and present, making the journey as important as the destinations themselves.

Luxor: The World’s Greatest Open-Air Museum

After disembarking from the Sonesta St. George, we were based at the Hilton Luxor, which offered stunning Nile views and a relaxing retreat after days of intense exploration.

The grandeur of Luxor is simply unmatched. Every corner of this city tells a story thousands of years old.

🏨 Hotel: Hilton Luxor, our base for exploring this ancient city.

        •       Valley of the Kings – Walking through the tombs of pharaohs, with their vivid hieroglyphs still intact, felt like stepping back in time.
        •       Karnak Temple – The towering columns of the Hypostyle Hall left us in complete awe—no photo can truly capture their scale.
        •       Luxor Temple – Particularly magical at night, with its grand statues and illuminated carvings.

Final Days in Cairo & Alexandria

For our last two days in Egypt, we made the Waldorf Astoria Cairo Heliopolis our base. This luxurious retreat was the perfect place to relax and reflect on our journey while still allowing us to explore the historic sights nearby.

From here, we visited Old Cairo, where history and faith intertwine. The Hanging Church, Ben Ezra Synagogue, and Mosque of Amr ibn al-As—each with centuries of history—offered a glimpse into Egypt’s diverse religious heritage. Walking through the narrow alleys of Coptic Cairo, we felt the layers of history surrounding us.

A day trip took us back to Alexandria, where the Mediterranean breeze and Greek influence made for a perfect conclusion to our journey.

🏨 Hotel: We returned to the Waldorf Astoria Cairo Heliopolis for our final night in Egypt, enjoying world-class hospitality before departing.

        •       Bibliotheca Alexandrina – A modern tribute to the legendary Library of Alexandria, symbolizing knowledge and innovation.
        •       Catacombs of Kom El Shoqafa – A fascinating underground tomb blending Egyptian, Greek, and Roman influences.
        •       Anwar Sadat Exhibit – One of the highlights of Alexandria was visiting the exhibit dedicated to former Egyptian President Anwar Sadat. Learning about his life and legacy through our guide’s insights was truly eye-opening, shedding light on his role in modern Egyptian history.
        •       Citadel of Qaitbay – Standing on the site of the ancient Lighthouse of Alexandria, this fortress provided stunning views of the sea.

A Memorable Farewell at White and Blue

Our late afternoon lunch/ dinner in Egypt was spent at White and Blue, a charming seaside restaurant in Alexandria. Over a delicious meal, we reminisced about our journey—12 days filled with wonder, learning, and unforgettable moments.

Egypt’s Tourism Revival

It was incredible to witness firsthand the renewal of Egypt’s tourism industry. After years of uncertainty, the country is experiencing a resurgence in travelers, and the impact is clear. Hotels, cruise ships, and historical sites are bustling again, and there’s a newfound optimism among locals who depend on tourism.

The government has also invested in restoration projects and infrastructure, ensuring that Egypt remains a premier global destination. With the opening of the long-awaited Grand Egyptian Museum on the horizon, even more travelers will be drawn to rediscover Egypt’s ancient wonders.

Next Stop: Petra, Jordan

As we leave Egypt behind, we set our sights on the rose-red city of Petra, one of the New Seven Wonders of the World. A new chapter of adventure awaits, but Egypt will always hold a special place in our hearts.

Here’s to the next wonder of the world!

Be sure to call us if an incentive or family group/ reunion is needed.   #AskJoe #AskMrLipman #AskRob #incentiveTravel

Would a Baggage Guarantee Make You Switch Airlines?

Would an Airline’s Baggage Guarantee Change Who You Fly With?

Would a baggage delay guarantee make you switch from United to Delta or Alaska Airlines? Or is it just a gimmick? While it may not be a game-changer, it’s certainly a nice gesture—but let’s put it into perspective.

Both Alaska Airlines and Delta offer compensation if your checked bag takes longer than 20 minutes to arrive at baggage claim:

• Alaska Airlines guarantees your bag will be at baggage claim within 20 minutes or you can claim 2,500 miles or a discount code by reporting it to an agent within two hours. The offer excludes oversized bags, international flights, and certain routes.

• Delta’s Baggage Guarantee, introduced in 2015, allows travelers to file a claim online (no agent required). If your bag is delayed beyond 20 minutes, you can request 2,500 SkyMiles—but you must be a SkyMiles member, and it only applies to domestic flights, excluding strollers, sports equipment, and award tickets.

Reality Check:

While 2,500 miles might sound like a win, airline loyalty programs have devalued points significantly. With the increasing cost of flights in miles, this compensation is just a drop in the bucket. However, if you hold an Alaska or Delta credit card with free checked bags, this perk makes the wait a little less frustrating—at least you’re getting something for your time.

Would an airline’s baggage guarantee change who you fly with? Or is it just a small incentive in the grand scheme of air travel? Let’s discuss!

Exploring Egypt: A Journey Through History and Hospitality

Denise and I, along with 38 esteemed colleagues, are currently exploring the rich history of Africa, blending business with pleasure in an unforgettable journey.

The Wonders of the World

Our discussions have centered on the Seven Wonders of the Ancient World, with the Great Pyramid of Giza being the only one still standing today. We also reflected on the New Seven Wonders of the World, which highlight global architectural marvels, and the Seven Natural Wonders, showcasing nature’s most breathtaking landscapes.

A Personal Milestone

This trip has been particularly significant for me. After undergoing bilateral knee surgery, I was unsure how well I’d handle the terrain. However, walking the steps of the Great Pyramid and navigating the desert has been smooth—no issues, no problems! A true testament to perseverance and medical advancements.

Business Meets Pleasure

While here, we had the opportunity to witness the reconstruction of the historic Mena House, now under the Marriott brand. The hotel is undergoing a major renovation, with the historic palace section set to reopen in July 2026, preserving its grandeur while enhancing the luxury experience.

A highlight to the day is a visit to The Grand Egyptian Museum

Just opened the Grand Egyptian Museum, spanning 130 acres near the Giza Pyramids. This museum is a monumental addition to Egypt’s tourism industry, aiming to bring back artifacts from around the world that were previously housed in other museums. The full opening is expected in July 2025, with the complete collection of King Tutankhamun’s treasures on display.

This journey has deepened my appreciation for history, culture, and resilience. If you ever have the chance to explore Egypt, take it—you won’t be disappointed!

#JoeKnows

# AskMrLipman

#Incentivetravel 

#SevenWonders #CulturalHeritage #MarriottMenaHouse #GrandEgyptianMuseum #BusinessAndPleasure #TravelExperiences #RecoveryJourney

Returning to Cairo: A Journey Through Time and Memory

Today is an exceptional day—Denise and I are heading to Cairo, the land of the pharaohs! This trip holds special meaning for me, as my last visit was 44 years ago. Between 1979 and 1981, I spent a great deal of time in Egypt, making multiple trips in preparation for an incentive programs. One of those trips lasted over many weeks, working with groups from Olivetti and Melnor Industries/Beatrice Foods. Egypt was a bucket list destination then, and it remains one today. I still remember the desire to go. corny now but looking back it was an incredible experience— I was watching Jaws from the 007 movies and the iconic James Bond flight scene at Luxor Temple. If only I could go there! One of my most unforgettable moments was riding bareback along the Nile River on a black stallion, galloping at full speed with my client’s daughter riding a white stallion beside me. It was the kind of moment that stays with you forever. If only I could step back in time and relive those adventures!
Those trips were truly special. Then I was scheduled to return for a final checkout before bringing another group, ensuring every detail was perfect. But just three weeks before our arrival, history took a dramatic turn—the tragic assassination of Anwar Sadat led to the cancellation of the program. In a last-minute pivot, we rerouted 150 guests to Tahiti instead (which, as it turned out, was an incredible trip in its own right!).

I still have the receipts from that era—stays at the legendary Etap Hotel, Winter Palace, and Mena House Oberoi, located right at the base of the Giza Pyramids. Now, decades later, I’m finally making my return, seeing Cairo with fresh eyes and a deeper appreciation for its timeless wonders.

What makes this journey even more fascinating is that just last week, we visited the pyramids of Tulum—another ancient marvel, aligned on nearly the same latitude as the pyramids of Giza. It’s incredible to think that, despite being an ocean apart and separated by thousands of years, the Egyptians and the Maya built monumental structures with similar symbols and hieroglyphs. How did two civilizations with no known contact develop such strikingly parallel ideas?

I can’t wait to revisit this extraordinary place, explore the mysteries of the past, and see what has changed—and what remains eternal. Cairo, here we come! PS I'm with an elete group of 24 family, friends and former customers. Interested in joining our next trip? LMK.

A Super Bowl Experience to Remember at Tulum Dreams

The Super Bowl is always an event that brings people together, and this year at Tulum Dreams, it was nothing short of spectacular. From start to finish, every detail was carefully planned to create an unforgettable experience for our guests.

The atmosphere was set right from the beginning with a sophisticated table arrangement—black and white tablecloths, LED lighting that changed colors with each touchdown, an official-sized football with our client’s logo, and elegant roses. Of course, no game is complete without the right snacks, and we made sure guests had plenty of dips, chips, and other game-day favorites at their tables.

Before kickoff, the tailgate party was in full swing, bringing the best flavors of home to Mexico. Mini hot dogs, sliders, quesadillas, pico de gallo, and all the essentials gave guests the perfect pre-game experience. To elevate the spread, we also included a beautifully arranged charcuterie board featuring a selection of cured meats, cheeses, fresh fruits, and nuts. Then, as the game got underway, the main buffet opened at 7 PM, offering an incredible selection of ribs, chicken, steak, fresh fish, shrimp, salads, and more. Special recognition goes to Federico, who designed the menu, including the outstanding tasting menus served throughout the week.

A major highlight of the night was the technical setup provided by Encore at the hotel. Their massive 3.4 by 4.4 LED wall delivered a crisp, high-quality picture of every moment of the game, making it feel like we were right there in the stadium. The interactive LED lights on the tables added another layer of excitement, turning green or red with each touchdown—though, as many noticed, green was the dominant color of the night!

A heartfelt thank you to the team at Tulum Dreams, the incredible staff, and our wonderful clients who allowed Summit Management to create this memorable Super Bowl celebration. Events like these are a testament to what’s possible when great planning meets outstanding hospitality. Looking forward to the next big game!

Why is Airline Food Still So Bad?

Why is Airline Food Still So Bad?

Flying on U.S. carriers often feels like a gamble, especially when it comes to food. Bland sandwiches, questionable snacks, and tiny portions leave passengers hungry and frustrated. While international airlines excel with fresh, flavorful meals, many U.S. carriers continue to offer subpar options that hardly justify soaring ticket prices. It’s time for airlines to prioritize quality and give travelers the dining experience they deserve.

Share your thoughts or horror stories here: https://www.facebook.com/share/r/1AqmBkvag9/?mibextid=wwXIfr.

New UK Travel Rules: Get Your ETA Before Landing—Starting January 8, 2025!

You’ll need an ETA – and Electronic Travel Authorization – even if you’re just transiting London!  How Soon?  Starting January 8, 2025!

The UK requirement is scheduled for the first week of 2025, but for the European Union, the ETIAS Authorization System is expected to be enforced some time during the second quarter.   The European Travel Information and Authorization System (ETIAS) has been delayed multiple times but should become operational before June of this year.  Keep an eye on this space for more information about EU travel.

 UK Electronic Travel Authorization

The United Kingdom ETA is relatively easy to get, but don’t wait until the last minute.   As soon as you know you will be traveling, you should start the process using your smartphone.   Search your Phone Store and download the “UK ETA” website, with its cute little “Crown” Emoji.

To register, you’ll need your passport and a credit card.  Once you’ve downloaded the app, the instructions are pretty straight forward.   You’ll enter some basic information about your full name, your residence, and then you’ll need to scan the passport information page.  (It’s a little tricky to do, as glare from overhead lights may result in multiple instructions to re-scan).   You’ll also need to do a scan of your face within the outline provided; I had to re-scan because apparently my eyes weren’t open enough.  Finally, you’ll be instructed to take a photograph up against a neutral background (again, expect several instructions to retake your photo).

If you’re one of the people who doesn’t like to leave digital footprints, you may be out of luck if you want to enter the UK   Automated booths have been set at the border at Heathrow for nearly a year, and residents of many countries are now forced to use these booths.

Finally, you’ll be instructed to pay a fee of 10 UK Pounds ($13.08 as of last week when I got my ETA).   As soon as the payment was acknowledged, I received an email indicating my application was pending.  Less than 10 minutes later, my ETA had been issued.   One of our clients had his ETA issued in less than a minute.

ETAs are good for up to two years, or until your passport expires.

You won’t need to get a new ETA every time you touch the UK – in fact, the ETA is permanently attached to your Passport Number.   There’s no need to carry a copy of the ETA – although I’d keep a photograph on hand just in case the UK’s immigration system goes down.

That’s all there is to the UK System.   We’re still waiting for information about the EU system, but we know dozens of machines have already been installed across a variety of countries as the system should be operational soon.

Joe snd Rob Lipman

Summit Management Services

#JoeKnows #Robknows #MartyKnows 

Flying at the Speed of Sound: Memories of the Concorde Era

I’ve been thinking about how much I miss supersonic travel. It was truly a marvel.

Reflecting on my incredible experience flying supersonic—three times on British Airways and once on Air France—it was a time machine and a gift of time.

From the moment you stepped into the Concorde lounges, you knew it was something extraordinary. Everything was seamless—luggage was ready before you even had a chance to miss it. Onboard, with just 128 passengers, the cabin felt intimate, though the aisles were narrow, reminding you this plane was built for speed, not space.

And then there was the heat. Touching the window, you could feel the effects of flying faster than sound—the aircraft itself warmed by its incredible velocity.

But the highlight was looking out and seeing the curvature of the Earth. No, the world is not flat—I’ve seen it from the edge of space, where the sky turns dark, and the horizon bends in a way that takes your breath away.

The Concorde was more than a plane; it was a glimpse into the future. A marvel of engineering and elegance, it remains one of the most unforgettable experiences of my life.

United Airlines is set to bring back commercial supersonic travel in the next few years. I can’t help but wonder if it will recapture that same magic.

#Joe Knows #AskMisterLipman #Marti Knows

Holiday Travel with Young Children: Tips for a Smooth Journey with Grandkids

Holiday Travel with Young Children

As the holiday season approaches, many families are preparing for journeys to reconnect with loved ones. Traveling with young children, especially as grandparents, comes with its own unique blend of joys and challenges. Unlike the structured environment of home, traveling with grandchildren requires flexibility and realistic expectations. Flights may be canceled or delayed, hotel rooms might not meet your expectations, and car rentals may be less comfortable than what you’re used to. In these moments, you’ll need to channel patience and grace—even when you feel like jumping up and down and screaming like the grandkids, especially after hours of waiting on a runway with a crying baby nearby.

Here are my thoughts on how to navigate the holiday travel season with young children while keeping the experience joyful and manageable:

1. Mindset Matters

Before heading to the airport, set realistic expectations. Traveling with young ones is inherently more chaotic than solo or couple travel. Embrace the inquisitive nature of children and be prepared for deviations from your usual routine. Patience and flexibility are your best allies.

2. Pre-Trip Preparations

   •   Restroom Breaks: Ensure everyone uses the restroom before embarking on your journey to minimize unexpected stops.

   •   Device Readiness: Fully charge tablets or iPads and preload them with age-appropriate content to keep children entertained during the trip.

   •   Snacks and Hydration: Pack a variety of healthy snacks and drinks to address hunger and thirst without relying on convenience stores or in-flight offerings.

   •   Car Seat Check: Verify that car seats are clean and appropriately sized. Children grow quickly, so adjust straps and settings to ensure comfort and safety.

3. In-Transit Entertainment

   •   Onboard Systems: If your vehicle has an entertainment system, prepare a selection of engaging videos or connect devices to provide continuous entertainment.

   •   Interactive Engagement: Encourage children to observe and discuss their surroundings, turning the journey into an educational experience.

4. Air Travel Considerations

   •   Pre-Flight Activity: At the airport, keep children active before boarding. Walking around and exploring can help expend energy, making them more likely to rest during the flight.

   •   Educational Exploration: Use airport features like x-ray machines and conveyor belts as learning opportunities to engage curious minds.

   •   Safety Assurance: Watching planes take off and land can reassure children about the safety of flying.

   •   Advance Discussions: Talk about what to expect at the airport, including security procedures and the bustling environment, to prepare them for the experience.

   •   Budget-Friendly Treats: Bring snacks from home to avoid the high costs of airport concessions and manage expectations about purchasing items.

5. Logistical Tips

   •   Efficient Drop-Off: If parking at the airport, consider dropping off family members and luggage at the check-in area before parking. This streamlines the process and reduces the need to manage children and bags simultaneously.

   •   Identification and Security: Keep your identification and travel documents easily accessible. If traveling in a premium class, one adult can hold the place in line while the other parks the car.

   •   Security Procedures: Confirm whether children can accompany you through expedited security lanes like TSA PreCheck or CLEAR. Policies vary, so check in advance to plan accordingly.

6. Navigating Family Dynamics

If traveling with your grandchildren’s parents, allow them to handle discipline while you focus on highlighting the exciting aspects of the journey. This balance can create a positive experience for everyone involved.

Wishing you all a safe and happy holiday season filled with great travels. If you need assistance with your travel plans, don’t hesitate to contact Summit Management at 973-390-1736 or email me at joe@summitmgt.com.

#JoeKnows #ClaudetteKnows #RobKnows #askMisterLipman

Flying Smarter: Maximize Your Travel Benefits with Expert Tips

Are You Traveling the Smartest Way Possible?

Travel can be grueling and expensive, but with a little planning, you can maximize the value of your trips. Here’s a quick, friendly reference list to ensure you’re flying smarter:

1. You Don’t Always Need the Most Expensive Flights

• You can still earn points and travel credits on many budget-friendly fares. Always check before booking to see if your airline's loyalty program applies.

2. Plan Strategically to Take Advantage of Services

• Traveling smarter means knowing when and how to access perks like upgraded seating, lounge access, or mileage programs.

3. Curious About Big Mileage Strategies?

• A recent article about someone claiming 1,000,000 miles by flying all major airlines caught my attention. While it requires upfront cash, time, and a love for adventure, it’s a fascinating concept!

Exploring Airline Alliances:

If you want to maximize benefits, consider booking with airlines that are part of major global alliances:

Star Alliance

SAS (Scandinavian Airlines) is a member of Star Alliance, which includes:

• United Airlines

• Lufthansa

• Air Canada

• Turkish Airlines

• Singapore Airlines
  …and many more. These airlines offer shared loyalty programs, lounges, and seamless scheduling across networks.

SkyTeam

Members include:

• Delta Air Lines

• Air France

• KLM

• Korean Air
  …and others focused on Americas, Europe, and Asia routes.

Oneworld

Key members:

• American Airlines

• British Airways

• Qatar Airways

• Japan Airlines
  …and more, known for North America, Europe, Asia, and Middle East connections.

Save Money and Travel Smart

With these alliances, you can enjoy perks like mileage transfers, shared lounges, and better flight connections—without always spending more.

Need Advice?
At Summit Management Services, we know travel inside and out. Whether it’s planning your next investigator meeting or finding the best travel solutions, we’re here to help.

Call Summit Management Services   Travel smarter with Summit Management Services—we’ll get you where you need to go, the best way possible! 973-390-1736

#MartyKnows #RobKnows #AskMRLipman #JoeKnows

Discovering the Luxury of Kiawah Island

Discovering the Luxury of Kiawah Island

Recently, I had the pleasure of experiencing the stunning beauty of Kiawah Island, South Carolina—a hidden gem among places  and resorts featuring the Sanctuary Hotel and the comfortable Kiawah Villas.

My journey began the night before last, arriving through a rainstorm at night.  About 1 hour and ten-minute drive. Greeted warmly at villa reception, I was handed a map and and directions to the clubhouse for dinner, and eagerly anticipated the morning to take in the full beauty of the island.

The next morning, I was up early, standing my balcony, grabbing a glimpse of the Atlantic Ocean   After a hearty breakfast at the one of the five golf clubs, I started my tour of the East-West campuses. Lou, the Northeast Director of Sales, graciously introduced me to different room types of villas, facing different directions, all with different monetary value, and the Sanctuary, a property that rivals top-tier destinations like The Breakers in Palm Beach and other renowned Five Diamond resorts.

The Sanctuary itself is a remarkable venue, ideal for weddings, corporate retreats, or luxury vacations (if the budget allows), with every detail crafted for an exceptional experience. I also had the chance to visit four of the five golf courses here, each more impressive than the last. The Ocean Course, renowned worldwide, was breathtaking with its ocean views and challenging design—a must-play for any golf enthusiast (priced at $450 per person, plus a caddie).

For those considering an executive retreat or incentive event, Kiawah Island offers world-class amenities in a truly picturesque setting. I’m here to help with arrangements, including seamless transport from Charleston Airport, just 10 minutes away. Let’s make your next event unforgettable at one of the top resort destinations in the U.S.

#JoeKnows #IncentiveTravel #ExecutiveRetreats #AskMrLipman  #LuxuryResorts